Flowbooking Privacy Policy

Document Scope

The following privacy policy governs all use of the Flowbooking.com Website and the online booking system ("Flowbooking", alternatively, "Service"), including, but not limited to the front-end booking system ("Booking System" or "Booking App") and the back-end administration system ("Dashboard").

Website and Service Information

We may collect non-personally-identifying information regarding the time/date, browser type, referring site etc. for each visitor request. The purpose of this non-personally-identifying data collection is to understand how users use the website. From time to time, Flowbooking may release non-personally-identifying information in the aggregate, e.g. by publishing a report on trends in the usage of its website.

Potentially personally-identifying information such as Internet Protocol (IP) addresses may be collected from any user of Flowbooking with the express purpose of detecting and preventing abuse of the service.

We collect personally-identifying information from you when you register on our site, subscribe to our service or create an account on our service.

When registering on our site or subscribing to Flowbooking, as appropriate, you may be asked to enter your: name, organisation name, e-mail address, mailing address, phone number, credit card information or financial information.

You may, however, visit our site anonymously.

Information collected from users of any specific account of Flowbooking is stored and made available through the Dashboard for that account only. Such information may be used by Flowbooking, its employees and contractors for testing or debugging purposes only, and will never be contacted without your permission or sold to any third-party.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience (your information helps us to better respond to your individual needs)
  • To improve our website and service (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To detect and prevent abuse of the service
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased service requested.
  • To send periodic emails
    The email address you provide when creating a subscription, may be used to send you information and updates pertaining to your subscription to Flowbooking, in addition to news, updates and information about Flowbooking or solicit feedback about your use of Flowbooking.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All sensitive credit card information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider's database only to be accessible by those authorised with special access rights, who are required to keep the information confidential.

After a transaction, your private information passing through our servers (credit card details, social security numbers, financials, etc.) will not be stored on our servers.


A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns.

We use cookies to indentify and track visitors, as well as compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in collecting, storing and aggregating this data. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Visitors of the website who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Flowbooking’s websites, with the drawback that certain features of Flowbooking’s websites may not function properly without the aid of cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, registered users of our site may make changes to their information at any time by logging into the Dashboard and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.flowbooking.com/tos.html

Your Consent

By using our site, you consent to our privacy policy.

Business Transfers

If Flowbooking, or substantially all of its assets, were acquired, or in the unlikely event that Flowbooking goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Flowbooking may continue to use your personal information as set forth in this policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. We may, but are not obligated to, provide a notice on the Website regarding changes in Privacy Policy or notify you by e-mail or other nominated communication method about such changes. Changes to the Privacy Policy are made at the sole discretion of Flowbooking and are effective immediately. Your continued use of of Flowbooking following any change in this Privacy Policy constitutes acceptance of any such change.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.